Our principles and outlook guide our service delivery.
We know that when our clients partner with us, they are entrusting their entire business to us. Our principles and business outlook guide our relationships and with these ethical guidelines, we can provide the very highest level of service possible.
INTEGRITY
You will always be presented with all of the solutions available to your company, along with our recommendation, but you will never be “hard sold” into a solution that fits our agenda. Our business is built largely on referrals, and our reputation is built on our ethics, honesty and accountability. A business cannot survive without customers and we work to make our clients happy. Recommendations from clients are the best way to grow a business, but these referrals have to be earned through hard work and providing great information technology services.
RESPECT
We will always explain IT services at the level of detail that matters to you. We will never ask you for an account number when you call us. If you have an issue, we will solve it as quickly as possible so you can get on with your day. In order to earn your respect, we must first respect you. We do this by helping you find solutions that fits your needs. At no time, will you ever feel disrespected by one of our team members. Each client is unique and we respect that.
RELIABILITY
If we commit to do something, we will do it.. We offer phone and email support and will always respond quickly. We believe that strong communication skills win over clients. Communication is critical when it comes to doing a good job. When something goes wrong, you want someone to be there when you need them. We try to always be there for you when that happens.
DISCRETION
A non-disclosure agreement is included in each of our contracts with our clients. While we can provide references, we will never disclose our client list or any details of our service calls. Trust is an important part of relationships and we strive to earn the trust of all of your businesses employees from the very beginning. It is our duty to maintain client data privacy and to not abuse our position of power.
EFFICIENCY
We believe that good IT should “just work” and that you should not feel overwhelmed by technology we implement. We will never over engineer solutions and will strive for elegant solutions to the complex problems. We will always design the best IT solution based on your specific needs. This solution will work efficiently and not waste your time or money. Nobody notices when network services work properly, but everyone notices when technology goes wrong. You can look forward to efficient, quality service.
PROFESSIONALISM
You will be guaranteed a professional, friendly and courteous service at all times. It’s our job to provide outstanding technical excellence and we take pride in delivering on that promise. We are available to help you with all of your business IT needs and our staff excel at finding and solving problems. Our professional attitude sets us apart from other businesses and you will have service that you can rely on. Our quality of service should match our approach to doing business.
